Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odours, pet hair, perfumes, deodorant and washing powder.                                                                                                                                       
To start a return, you can contact us at lyratheboutique@gmail.com. Please note that returns will need to be sent to the store location at Melbourne, Australia. All returns postage costs will need to be paid for by the customer.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Once your return is in received at our warehouse, it may take up to 8 business days for your store credit to be processed. *Please note original shipping costs are non-refundable*

Lyra The Boutique is not responsible for Lyra The Boutique items mistakenly returned, as we may not be able to recover these items.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
For health reasons and personal hygiene, certain types of items like underwear, activewear, bodysuits, bracelets, earrings, necklaces are not eligible for return. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on Final Sale Items or gift cards.

Exchanges

We offer the option to return your items and exchange for the same item in another size or select different products directly on our website. Any exchanges made can only be exchanged as per the purchase price.

New discount codes, gift cards/store credit are not able to be applied to exchange requests.

We are unable to process exchanges on already exchanged orders. Feel free to return for store credit and place a new order.

Exchange requests can be created when the return request is submitted and all exchange items are subject to our return policy.

Refunds

We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lyratheboutique@gmail.com.