Shipping policy

 

Lyra The Boutique offers FREE Shipping for purchases over $100 Australia wide. Any orders under $100 will be charged an $7.00 postage fee or $10.00 for express postage. Items are sent via our Courier partners (Australia Post, Couriers Please and etc) and tracking numbers will be recorded and emailed.

 

TERMS & CONDITIONS FOR SHIPPING 

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Lyra The Boutique may not be able to offer reimbursement for this package.

Orders will be dispatched on Monday to Friday, excluding Public Holidays. Lyra The Boutique endeavors to have your order processed and posted within 24 hours from time of purchase. If your order is placed on the weekend, it will be dispatched on the Monday. All orders are dispatched from Melbourne, Victoria. If we receive your order on a Victorian Public Holiday, it will not be processed until the following day.

Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.

 

ORDERS SENT OUTSIDE AUSTRALIA

  • Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Lyra the Boutique uses Australia Post/Couriers Please which includes tracking.  If an alternative form of postage is required contact customer service to discuss options.
  • If an international order is entitled to a GST refund.  This will occur after payment and before order has been posted.
  • You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. 
  • Free postage over $100 is for parcels sent to an  Australian address only.
  • Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Lyra the Boutique is not liable to pay such fees and is not responsible for the rejection of your parcel.


Signature Release & Authority to Leave

Our couriers partners will not require a signature and will only deliver with Authority to Leave. This means that couriers partners  will not require you to sign for your order. Your order will be left in a safe place so it is ready and waiting for you.Â